This Privacy Notice for Varun Kumar (sole proprietor) (doing business as Yorcle) ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@yorcle.com.
When Yorcle processes personal information about restaurants' end customers (such as order history, phone numbers, conversation content, and call transcripts), we act as a Data Processor on behalf of the restaurant, which acts as the Data Controller. The restaurant is responsible for obtaining appropriate consent from its customers for this data processing and for ensuring compliance with applicable consumer-facing laws. Yorcle processes this data solely to provide the Service as instructed by the restaurant.
When restaurants sign up for our Service, they confirm that they have the right to collect and process their customers' data through our platform and will obtain required consents from their customers for automated messaging and data processing per applicable law.
This summary provides key points from our Privacy Notice. You can find more details about any of these topics by reading the full notice below.
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include:
When you use our free tools, we receive the storefront address you check, and, if you ask for the results by email, your email address.
When a restaurant signs up, we collect what we need to run the Service for it, including:
Yorcle does not ask for sensitive personal information. If you mention health-related information in the course of ordering (such as an allergy or a dietary condition), it is kept as part of your conversation with that restaurant, and may be kept in the short summary of your conversation that the assistant uses to remember you (for example, "allergic to peanuts"). It is used only to serve your orders at that restaurant. Dietary categories such as halal, kosher, or vegan are treated as dietary preferences, not as indicators of religious or philosophical belief. You can ask for it to be deleted at any time (Section 16).
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with it. All payment data is handled and stored by Square and Stripe. You can find their privacy notices here:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, country, approximate location, and information about how and when you use our Services.
The information we collect includes:
We measure visits to our website with Vercel Web Analytics, which counts page views, referrers, country, and device type without using cookies.
In short: When Yorcle handles a call to a restaurant, we keep the transcript, not the audio.
A restaurant using Yorcle can forward calls it can't answer to its Yorcle number. When it does, we collect:
If a call isn't answered by voice, you may instead get one text from the restaurant's Yorcle number inviting you to order by message.
In short: We collect limited business information from public sources to support B2B outreach to restaurants.
We may collect publicly available business information about restaurants from sources such as business directories and restaurants' own publicly accessible websites for the purpose of B2B outreach regarding our Services. This information is limited to business contact details (business name, business address, business phone number, business email, and publicly listed social media handles) and is used solely to inform restaurant decision-makers about our Service.
We also receive information about end customers when they message a restaurant using our Service. This information is provided by the messaging platform (WhatsApp via Meta, or SMS via Twilio) and includes the customer's phone number, profile name, and message content. Calls forwarded to a Yorcle number reach us through Twilio, with the caller's phone number and their carrier's caller-ID verification result.
To offer a customer "the usual," we look up their most recent paid order in the restaurant's own Square account by their phone number.
We do not engage in targeted advertising, affiliate marketing programs, retargeting, or purchase data from data brokers.
If you are a UK or EU resident whose business contact information we obtained from public sources, you have the right to know we hold your information, request access to it, and request deletion. Please contact us at privacy@yorcle.com.
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, including:
In short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on. We may rely on the following legal bases to process your personal information:
We may process your information if you have given us specific permission (express consent), or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including for investigation, fraud detection and prevention, business transactions, identifying injured persons, financial abuse cases, and other circumstances permitted by law.
In short: We may share information in specific situations described in this section and with the following categories of third parties.
We may share your personal information with the following categories of third parties:
These service providers process information on our behalf and on behalf of the restaurants using our Service, and are contractually prohibited from using your data for their own purposes.
The restaurant. Your conversations, call transcripts, and orders with a restaurant are available to that restaurant, which can read them and reply in its dashboard. They are not shared with other restaurants.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We do not sell or share your personal information for cross-context behavioral advertising.
In short: Yes. Our Services are fundamentally AI-powered.
As part of our Services, we offer products, features, and tools powered by artificial intelligence, machine learning, and similar technologies (collectively, "AI Products"). These tools are designed to handle complex customer conversations and orders for restaurants.
We provide AI Products through third-party service providers ("AI Service Providers"), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.
We have agreements with these providers that prohibit them from using your data to train their AI models. You can review their privacy policies at:
You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
When our voice assistant answers a call for a restaurant, the call opens with a notice that it is transcribed, before anything you say is processed. Your speech is turned into text as you speak by Deepgram, and the assistant's replies are spoken by ElevenLabs, both through Twilio. Our assistant only ever receives text. No call audio is recorded or kept by Yorcle. The assistant does not claim to be a person, and tells you it is an AI if you ask.
The transcript is kept as part of your conversation with that restaurant, the same way as text messages, and is processed according to this Privacy Notice.
Voice notes sent by WhatsApp or SMS are not processed.
Our AI Products are designed for the following functions:
Our AI assistant makes automated decisions to process orders (such as identifying menu items and applying modifications). Prices and totals come from the restaurant's Square account, not from the AI. These decisions do not have legal or significantly similar effects on individuals. You may always request human assistance from the restaurant by indicating so during the conversation. On a call, the restaurant's manager is alerted to call you back.
All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties. Conversations are isolated per restaurant and not used for cross-customer model training.
Because our Service is fundamentally AI-based, opting out of AI processing means opting out of the Service. However, you can:
In short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. We operate from India, and our infrastructure may process data in both locations. Regardless of your location, your information may be transferred to, stored by, and processed by us and our service providers in our facilities and in facilities located in the United States, India, and other countries.
If you are a resident of the European Economic Area (EEA), United Kingdom (UK), Switzerland, or Canada, the countries to which we transfer data may not necessarily have data protection laws as comprehensive as those in your country. However, we take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
We have implemented measures to protect your personal information, including using the European Commission's Standard Contractual Clauses for transfers between us and our third-party providers. These clauses require all recipients to protect personal information originating from the EEA or UK in accordance with European data protection laws.
Our Standard Contractual Clauses can be provided upon request by contacting privacy@yorcle.com.
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
No purpose in this notice will require us to keep your personal information for longer than twenty-four (24) months past the termination of the user's account. Tax and billing records may be retained for up to seven (7) years as required by applicable law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if not possible (for example, because your information has been stored in backup archives), we will securely store your information until deletion is possible.
Specific retention periods:
In short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These include:
However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
In short: We do not knowingly collect data from or market to children under 18 years of age.
Our Service is not directed to individuals under the age of 18 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
If you become aware of any data we may have collected from children, please contact us at privacy@yorcle.com.
In short: Depending on your jurisdiction, you may have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:
If a decision producing legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a way to request human review. (As described in Section 5, our AI ordering decisions do not produce such effects.)
In certain circumstances, you may also have the right to object to the processing of your personal information.
You can make any such request by contacting us via the details in Section 15 or visiting yorcle.com/contactus. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK Information Commissioner's Office (ICO).
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
If we are relying on your consent to process your personal information, you have the right to withdraw it at any time by contacting us using the details in Section 15. However, this will not affect the lawfulness of processing before your withdrawal, nor will it affect processing conducted in reliance on lawful processing grounds other than consent.
To stop receiving messages from a restaurant that uses Yorcle, reply STOP, or say in your own words that you want them to stop. You will get one confirmation, and then no further texts or WhatsApp messages from that restaurant through Yorcle. The restaurant is told that you opted out. Reply START to receive messages again.
If you would at any time like to review or change the information in your account or terminate your account, you can contact us at privacy@yorcle.com.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
In short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, real name, alias, phone number, account name, IP address, email address | YES |
| B. Personal information categories listed in the California Customer Records statute | Name, contact information, financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race, religion | NO |
| D. Commercial information | Transaction information, purchase history, financial details | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interactions with our Services | YES |
| G. Geolocation data | Approximate device location based on IP address | YES |
| H. Audio, electronic, sensory, or similar information | Phone calls, transcribed as they happen (no audio is recorded) | YES |
| I. Professional or employment-related information | Business contact information of restaurant decision-makers, collected from public sources | YES |
| J. Education information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Dietary preferences and usual orders derived from conversations and order history | YES |
| L. Sensitive personal information | Health information a customer chooses to mention, such as an allergy (see Section 1 — we do not ask for it) | ONLY IF VOLUNTEERED |
We may collect personal information from the following sources:
We use and share personal information as described in Sections 2 and 4 of this Notice.
We have not sold or shared (as defined under applicable state law) personal information in the preceding twelve (12) months. We do not engage in targeted advertising. We will not sell or share personal information in the future without providing notice and an opportunity to opt out.
We have disclosed the following categories of personal information to third parties for business purposes in the preceding twelve (12) months:
The categories of third parties to whom we disclosed personal information are listed in Section 4.
You have rights under certain US state data protection laws. These may include:
Depending on your state, you may have additional rights such as the right to appeal our decision regarding your privacy rights request.
To exercise these rights, please submit a request via yorcle.com/contactus or email us at privacy@yorcle.com.
We will verify your request using reasonable means in accordance with applicable law. If we cannot verify your identity, we may request additional information.
You may also designate an authorized agent to make a request on your behalf. We will deny such request if the agent does not submit proof of authorization.
We will respond to your request within the timeframe required by applicable law (typically 45 days, with possible extensions).
If we decline to take action regarding your request, you may appeal our decision by contacting us at privacy@yorcle.com.
California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). The rights described above apply, plus:
We do not currently meet the threshold (10 million California residents annually) requiring publication of data subject access request metrics.
In short: You have rights under Australian and New Zealand privacy laws, including access to and correction of your personal information.
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020.
This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us using the contact details provided in Section 15.
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of New Zealand Privacy Commissioner.
We do not currently target South African users. If you become aware that your personal information has been collected, please contact us using the details in Section 15.
If you are a resident of Switzerland, you may contact the Federal Data Protection and Information Commissioner regarding any concerns about our processing of your personal information.
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at privacy@yorcle.com or contact us at:
Varun Kumar (sole proprietor)
Doing business as Yorcle
Karala, North West Delhi
Delhi 110081
India
You can also reach us via our contact form: yorcle.com/contactus
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.
To request to review, update, or delete your personal information, please:
These rights may be limited in some circumstances by applicable law.